1) Do we have the Family Crests?
Yes we have a database of family crests so you do not need to supply it. Some family names have more than one crest so we normally select the most popular Irish version. If you have a specific version of the crest you want us to use, just send us a copy (or describe it) and we can replicate it
2) How do I get my photo’s to you?
1) Upload your image file at time of ordering,
2) Email as attachment to Info@kirwancraft.com, OR
3) post your photograph to our address below..
Note: We will return all photographs when we ship the product to you.
3) What resolution does my file need to be?
The higher the quality of the original image the better the quality of the final product. Since we are printing in a large format it is best to have higher resolution images. Ideally 300Dpi or better…but lower will also work. Feel free to contact us if you have any questions. Note: Old photographs come out very well on both Metal & Granite products.
4) How do I pay for my order?
You can pay using the Paypal ordering process on this site…just click ‘Add to Cart ’ on the item you wish to purchase and follow the instructions. You do not need your own paypal account for this…just a valid Debit/Credit Card.
You can also pay directly by cheque or Bank Draft made payable to KirwanCraft. Send the cheque or draft to our address below, but remember to state your contact details and order information.
5) How long will it take for delivery?
Typically orders are completed and shipped within 7-10 days. If you have an urgent delivery, please call us and we should be able to speed things up.
6) What happens If I’m not happy with my purchase?
If you are not satisfied with your product, just send it back to us within 10 days and we will refund you the purchase price.
7). What about copyright of images?
It is your responsibility to ensure that the images you provide are free of copyright.
8). Can you manipulate the image i.e. remove background , other people, etc.
Yes we can manipulate the image. We typically ‘blow-up’ the image to the correct size for the wood and crop to get the right proportions. We can remove the background if you require. It is possible to do other modifications…please call or e-mail and we will see what is possible.